Beyond Power

If You Experience Power, Unlocking, or Activation Issues When First Receiving the Device

First-Time Setup Issues

How to Get the Serial Number (SN)

How to Upload a Log

Battery Issues

Locking Issues

Unlocking Issues

What happens if my VOLTRA I battery dies when it's locked on the rack?

Why is my VOLTRA I not providing resistance?

Why does the cable length feel different on my new device?

Broken Cable/Cable Fray

Rotator Add-on Not Moving

Firmware Update Failed

Why does the resistance suddenly increase during Velocity-Based Training?

Detailed guides to help resolve any issues with your VOLTRA I. 

Troubleshooting 

Store

Find answers and get help from Intercom Support and Community Experts

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