The cable is considered a wearable component, which means it will naturally experience wear over time depending on frequency of use, training intensity, and usage conditions. For this reason, we offer the Cable Replacement Kit on our website: https://www.beyond-power.com/products/cable-replacement-kit
Within the warranty period, if the cable is broken or frayed and the Cable Health is below 50%, you may be eligible for a replacement cable.
Please provide clear photos of the cable condition and contact [email protected] for further assistance.
To ensure safe operation, we recommend checking your cable health regularly by going to: Settings → Safety → Cable Health
You can also refer to the images provided in the app, which illustrate the cable condition at each stage.