Overview
The cable is a consumable safety component. Its lifespan depends on training load, frequency, and usage patterns.
VOLTRA I’s cable is built with multi-layer, high-strength synthetic materials and has been extensively tested, but regular inspection is essential.
When Should You Replace the Cable?
Replace the cable as soon as its actual condition reaches or falls below the 50% reference level.
How to Check Cable Condition
Open the app and go to Settings → Safety → Cable Health
Visually inspect your cable
Compare it with the 50% reference image shown in the app
Stop using the device immediately if your cable looks similar to or worse than the 50% reference
Important
Cable Health is an estimated value. Always rely on the actual physical condition of the cable and the reference images.
How to Get a Replacement
Option 1: Warranty Replacement
Email [email protected]
Include:
Purchase information
A clear photo of the cable
If the cable condition is confirmed below 50%, a free replacement will be provided within warranty
Option 2: Self-Replacement
You can replace the cable yourself using the Cable Replacement Kit, which includes required tools and a step-by-step video tutorial.
Two ways to proceed:
Email [email protected] to request a replacement quote
Or purchase the Cable Replacement Kit directly from our website
After purchase, the tutorial video will be sent automatically by email
After Replacement: Reset Cable Health
After installing a new cable, reset the system to ensure accurate tracking.
Path:
Settings → Safety → Cable Health → Reset
Reminder
The cable is a consumable part.
Regular visual checks are the simplest and most effective way to ensure training safety and smooth performance.