If your unit was activated more than 90 days ago, you will not be able to activate the extended warranty on your own.
Please contact [email protected] and provide at least 6 photos showing the condition of your VOLTRA from all angles. Specifically, please make sure to include:
Clear close-up photos of each side of the device: top, bottom, left, right, front, and back
Images that clearly show any visible signs of wear, damage, or other condition-related issues
In addition, please upload the log by following these steps:
Make sure VOLTRA I is connected to Wi-Fi
Go to Settings → General → About → Send Report
Once we confirm the condition of your VOLTRA, we will manually activate the extended warranty for you.